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Refunds & Returns Policy

Order Cancellations

We will refund you if you wish to cancel your order prior to shipment of the goods. Similarly if you want to change your order, you can send us a notification (via Contact Us Page) within 12 hours of placing your order.


If your order is not as described, is incorrect or damaged; we require photo evidence with the necessary details within 14 days of receiving your order. If your claim is approved, a full refund will be issued. Please note that if its product packaging is damaged but the product itself is intact, we cannot issue a refund. You should instead claim it from the shipping carrier directly.

We provide a partial refund (the shipping cost at your expense) if you change your mind about your purchase within 14 days of receiving the order, and the goods are unused and sealed in its packaging. We will provide our warehouse address for returning the items.

Refunds are not offered under the following circumstances:

  • Your order does not arrive due to an incorrect address provided by you;
  • Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster);
  • Your order is missing however the delivery parcel is stated as delivered to specified address based on the parcel tracking number delivery update. In this case, you will need to submit a claim to the shipping carrier directly.
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